• privacy policy

Privacy Policy

The Canadian Home Realty Inc. ("The Canadian Home") values and respects your privacy. We have prepared this privacy policy to explain the manner in which we collect, use, and disclose personal information through our website located at https://www.thecanadianhome.com (the "Website"), our web application (the "The Canadian Home Web App") and our mobile application (the "The Canadian Home App"). Collectively, we refer to the Website, The Canadian Home Web App, and the The Canadian Home App as "The Canadian Home".

Object and Scope of Our Privacy Policy

All of us at The Canadian Home recognize your right to privacy and we are strongly committed to protecting the privacy of all visitors to and users of our website, our mobile site, and our desktop and mobile applications (collectively, our "Services").

The intent of this Privacy Policy is to affirm our commitment to protecting your privacy and to clearly describe our privacy practices regarding the collection, use, and disclosure of information (including personal, non-identifying, and aggregate information) from all visitors to and users of our Services (collectively, our "Users").

Collection and Use of Personal Information

Account Creation

You do not have to register to visit or use our website and App. However, in order to access additional information of homes for sale, view photos, sold listings, saved searches, chat with expert, we will need to collect certain information (such as First Name, Last Name, Phone, Email) from you. The customer is asked to create a password as well for extra security. We use this information to create and administer your account. If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately. We have a "discuss with Partner" option where the registered user can invite people from their contacts. The customer is asked specifically if we can access their phone contacts. On approval, the registered user gets a view access to his/her phone contacts. We do not store any of this phone contact information.

Your activity on this website might also be collected within our own database. This information is used to contact you about the products/services on our site in which you have expressed interest.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products, or services, or changes to this privacy policy.

Access to Information

You may opt out of any future communication from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • Edit/correct any data we have about you.
  • Delete any data we have about you.
  • Express any concern you have about our use of your data.

Marketing Communications

We may collect your information such as Name, email address, and cell phone number for the purpose of communicating with you. You can unsubscribe at any time by clicking the "unsubscribe" link included at the bottom of each email or modifying your settings in your account. Please note that you may continue to receive transactional or account-related communications from us.

If you engage with our marketing campaigns on social media such as Facebook, Google, etc., we may collect information (e.g., likes, shares, and comments) for the purposes of evaluating the effectiveness of our marketing campaign.

Location Information

We may have access to certain information about your location, such as your country or address, when you provide it or via device information (such as an IP address). If you access our sites on your mobile device, we may collect information about your device's precise location.

Careers Page

If you apply for a job with us, you may provide us certain personal information which includes those contained in a resume, cover letter, etc. We use this information for the purpose of processing and responding to your application for current and future career opportunities.

Contact Us

When you contact us with a comment, question, or complaint through email or telephone, you may be asked for information that identifies you, such as your name, address, email address, and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

Call Recording

We may monitor and record our telephone conversations with you for documentation, training, and quality assurance and documentation purposes. If you do not wish to have your call

Information Sharing with Toronto Real Estate Board

The personal information that you provide may be collected, used, or disclosed, including the fact that Personal Information may be shared with TREB for auditing and/or legal purposes. The Canadian Home is a member of real estate associations, boards, and similar organizations across Canada (collectively and individually, the "Real Estate Boards"), and provides you with access to information from these entities. You expressly authorize the Real Estate Boards or their duly authorized representatives, to access your information provided to The Canadian Home, for the purposes of verifying compliance with and pursuing enforcement of the Terms of Use and all applicable rules, regulations, bylaws, policies, and laws.

Safeguards and Security

We have implemented reasonable administrative and technical measures to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Only employees who need the information to perform a specific job (for example, Accounting or customer service) are granted access to personal information.

If you have any queries or feel that we are not following the privacy policy, please contact us immediately at [email protected]

The trademarks MLS®, Multiple Listing Service® and the associated logos identify professional services rendered by REALTOR® members of CREA to effect the purchase, sale and lease of real estate as part of a cooperative selling system.